In dealing with maintenance requests, our goal is to resolve your maintenance and property condition concerns as efficiently and easily as possible. Whether an issue arises during normal business hours or in the middle of the night, we respond to and evaluate maintenance requests quickly to ensure we take the best approach.
Flexibility with scheduling helps us resolve your tenant maintenance issues as quickly as possible. When we receive a maintenance request, we will provide you with a service window for when our technician will be on-site. You are not required to be home for most repairs; our technician will let him or herself in, make the repair, and leave once the work is completed. Most importantly, we will always give you reasonable notice before entering the property.
Please consult the information below to classify and handle your maintenance issue.
Medical emergency: Dial 911
If your unit smells of natural gas, move to a safe place outside of the property and call the gas company.
If the electricity has gone out, call your electric company.
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Non-emergency maintenance issues include:
For an after-hours maintenance emergency, dial .
Emergency maintenance issues include: